--- title: "Sign in and reset your password - Help Center - MatGoat" description: "Sign in with your email and password, recover access through a reset email, and resolve account confirmation or lockout issues." image: "https://matgoat.com/og-image-en.png" url: "https://matgoat.com/en/support/reset-password/" --- [Account and subscription](https://matgoat.com/en/support/account/) For: Owners, Teachers, Students, Parents # Sign in and reset your password Sign in with your email and password, recover access through a reset email, and resolve account confirmation or lockout issues. Where: MatGoat - Sign In Updated on October 18, 2026 [Open in MatGoat](https://app.matgoat.com/users/sign_in) Use the same MatGoat account to sign in on the website and in the app. The email must match the one you registered or the one that received your academy invitation. ## Sign in Open the sign-in screen, enter your email and password, and select **Sign In**. If your browser fills saved details, check that they belong to your current account. ![MatGoat sign-in screen](https://matgoat.com/_astro/sign-in.DKW3Gbkx_2nNLQe.webp) If you have not created an account yet, ask your academy for its signup link or an invitation. Creating a new academy does not recover access to an existing student profile. If you sign in successfully but classes or payments are missing, check the selected academy before changing your credentials. ## Request a new password 1. On the sign-in screen, select **Forgot your password?** 2. Enter your account email 3. Select **Send instructions** 4. Open the message you receive and follow its link 5. Enter a new password containing at least eight characters and select **Change my password** ![Form for requesting a password reset](https://matgoat.com/_astro/forgot-password-page.BpzGAbwA_Z2mrWvW.webp) The reset link lasts six hours. If it has expired, request another. If you requested several messages, use the newest and avoid resending the request while waiting for delivery. A new password does not create another profile or change your academy membership. After saving it, sign in again with your usual email. ## Check your email Check the correct inbox and spam folder. Look for recent MatGoat messages and confirm that you did not enter a mistyped address. If the screen says your email needs confirmation, use **Resend confirmation email** when displayed and follow the confirmation message. Email confirmation and password recovery are different processes. If staff created a profile without an email, or a child uses a profile managed by a family member, ask the academy how access should work. Not every profile has its own password. ## If your account is locked After five failed attempts, the account may be locked. The temporary lock is released after one hour and can also be resolved through emailed instructions for restoring access. Stop trying passwords if that notice appears. Review the message and use account recovery. Do not share a password-reset link: it allows your password to be changed. If you cannot access the registered email or the problem continues, tell support the account email and the notice text, without sending your password. ## Frequently asked questions ### How long does the password-reset link last? The link lasts six hours. If it has expired, request another and use the most recent message. ### When is a lock caused by failed attempts released? After five failed attempts, the account may be locked. The temporary lock is released after one hour and can also be resolved using the emailed instructions. ## Related articles [OwnersTeachersStudentsParents Your account: profile, password, appearance and language Edit your personal profile, change your password, choose language and appearance, and adjust account privacy and notifications.](https://matgoat.com/en/support/account-settings/) [StudentsParents Create your student account and sign in Use your academy link or an invitation to create a student account, confirm your access and sign in on the web or in the app.](https://matgoat.com/en/support/create-student-account-sign-in/) [Your MatGoat subscription: trial, plan, billing and branded app Review your MatGoat trial, plan and usage, manage its billing, and check availability of the academy app add-on.](https://matgoat.com/en/support/matgoat-subscription-trial-and-plan/) ## Still have questions? Write to us and a real person will answer, in your language. - [Contact form We reply by email.](https://matgoat.com/en/contact/) - [Message us on WhatsApp +34 614 005 278](https://wa.me/34614005278) - [Send us an email hola@matgoat.com](mailto:hola@matgoat.com) [Back to the help center](https://matgoat.com/en/support/) ```json { "@context": "https://schema.org", "@type": "Organization", "@id": "https://matgoat.com/#organization", "name": "MatGoat", "url": "https://matgoat.com", "logo": { "@type": "ImageObject", "url": "https://matgoat.com/images/matgoat_logo.png", "width": 512, "height": 512 }, "description": "Management software for BJJ, martial arts, and combat sports academies.", "email": "hola@matgoat.com", "sameAs": [ "https://instagram.com/mat.goat/", "https://linkedin.com/company/matgoat", "https://x.com/matgoat_app", "https://www.producthunt.com/products/matgoat", "https://www.sideprojectors.com/project/70944/matgoat" ], "founder": { "@id": "https://matgoat.com/sobre-nosotros/jose/#person" }, "foundingDate": "2024", "contactPoint": { "@type": "ContactPoint", "contactType": "customer support", "email": "hola@matgoat.com", "availableLanguage": [ "Spanish", "English", "Portuguese", "Italian" ] } } { "@context": "https://schema.org", "@type": "WebSite", "@id": "https://matgoat.com/#website", "url": "https://matgoat.com", "name": "MatGoat", "publisher": { "@id": "https://matgoat.com/#organization" }, "inLanguage": "en-US" } { "@context": "https://schema.org", "@type": "BreadcrumbList", "@id": "https://matgoat.com/en/support/reset-password/#breadcrumb", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://matgoat.com/en/" }, { "@type": "ListItem", "position": 2, "name": "Help center", "item": "https://matgoat.com/en/support/" }, { "@type": "ListItem", "position": 3, "name": "Account and subscription", "item": "https://matgoat.com/en/support/account/" }, { "@type": "ListItem", "position": 4, "name": "Sign in and reset your password" } ] } { "@context": "https://schema.org", "@type": "TechArticle", "@id": "https://matgoat.com/en/support/reset-password/#article", "headline": "Sign in and reset your password", "description": "Sign in with your email and password, recover access through a reset email, and resolve account confirmation or lockout issues.", "datePublished": "2025-01-08T00:00:00.000Z", "dateModified": "2026-10-18T00:00:00.000Z", "inLanguage": "en-US", "author": { "@id": "https://matgoat.com/#organization" }, "publisher": { "@id": "https://matgoat.com/#organization" }, "mainEntityOfPage": { "@type": "WebPage", "@id": "https://matgoat.com/en/support/reset-password/", "breadcrumb": { "@id": "https://matgoat.com/en/support/reset-password/#breadcrumb" } }, "isPartOf": { "@type": "WebPage", "@id": "https://matgoat.com/en/support/", "name": "Help Center - MatGoat" }, "articleSection": "Account and subscription", "audience": { "@type": "Audience", "audienceType": "Owners, Teachers, Students, Parents" }, "keywords": "forgot password, recover access, locked account, cannot sign in" } { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "How long does the password-reset link last?", "acceptedAnswer": { "@type": "Answer", "text": "The link lasts six hours. 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