Sign in and reset your password

Use the same MatGoat account to sign in on the website and in the app. The email must match the one you registered or the one that received your academy invitation.

Sign in

Open the sign-in screen, enter your email and password, and select Sign In. If your browser fills saved details, check that they belong to your current account.

If you have not created an account yet, ask your academy for its signup link or an invitation. Creating a new academy does not recover access to an existing student profile.

If you sign in successfully but classes or payments are missing, check the selected academy before changing your credentials.

Request a new password

1. On the sign-in screen, select Forgot your password?
2. Enter your account email
3. Select Send instructions
4. Open the message you receive and follow its link
5. Enter a new password containing at least eight characters and select Change my password

The reset link lasts six hours. If it has expired, request another. If you requested several messages, use the newest and avoid resending the request while waiting for delivery.

A new password does not create another profile or change your academy membership. After saving it, sign in again with your usual email.

Check your email

Check the correct inbox and spam folder. Look for recent MatGoat messages and confirm that you did not enter a mistyped address.

If the screen says your email needs confirmation, use Resend confirmation email when displayed and follow the confirmation message. Email confirmation and password recovery are different processes.

If staff created a profile without an email, or a child uses a profile managed by a family member, ask the academy how access should work. Not every profile has its own password.

If your account is locked

After five failed attempts, the account may be locked. The temporary lock is released after one hour and can also be resolved through emailed instructions for restoring access.

Stop trying passwords if that notice appears. Review the message and use account recovery. Do not share a password-reset link: it allows your password to be changed.

If you cannot access the registered email or the problem continues, tell support the account email and the notice text, without sending your password.